Ensure your company & people are prepared to handle incidents
Cybersecurity & management expertise to recover from incidents
Cloud based tools for team coordination, communication & collaboration
Business Continuity Planning and Disaster Recovery (BCP/DR)
Understand your current risk posture and where you have exposure—across systems, third parties, and operations.
A prioritized listing of steps for improvements across technical, business, and compliance areas.
We use the assessment findings to develop a Roadmap of items
for consideration. Our methodology includes prioritization of
these items and a forecast of the effort to complete them.
Some items will be critical items to address as soon as possible. Others can be combined with other efforts over time. Roadmap items will also provide considerations that may be addressed as the organization grows and expands.
NCG cybersecurity and integration experts can help your organization implement Roadmap items aligned with business investment decisions and timing that makes sense for the organization.
Frameworks to address incidents when they happen with consistency and facilitate effective coordination and collaboration between internal and external parties.
Stress levels rise, some day-to-day processes may no longer be
applicable, and the needs for command and control are never greater.
NCG helps your team manage through incidents with proven methodologies and cybersecurity expertise. We help prepare you for major events such as platform migrations, new deployments, and data conversions where incidents are to be expected.
Effective incident support coordinates your incident management response, memorializes incident details and evidence chains, and organizes your information for lessons learned and continuous improvement.
Well defined roles and responsibilities manage expectations on all sides and clarify what people should be doing and what their accountability is in a given scenario.
Establish a standard process for escalation that is recognized and understood across the organization.
Establish a framework and controls to ensure proper communication and avoid mismanagement of information.
Establish processes to support a graceful return to normal operations and minimize any additional service disruption in that process.
Response and recovery actions will have technical system level actions that will need to be supported by communications and reporting functions that are able to engage parties from law enforcement, regulators, shareholders, key partners, media, and the general public. Information that covers technical and business level details will need to be organized and managed to meet the needs of all those parties.
Organizations must address differences in how people across different parts of the organization communicate and work. This helps avoid gaps between groups such as IT, management, lines of business, and third parties.
Define expectations to collect the necessary amount of data and other memorialization efforts to support coordination with law enforcement, compliance investigations, and legal teams.
A framework to identify, plan, and implement improvements across the incident management program and IT component functions.
A formal process with defined measures and metrics to evaluate the effectiveness of actions providing data to support future improvements.
Robust Processes and Data Collections for Significant Incidents
Basic Functions for Most Incidents
Incident management, business continuity planning, and disaster recovery are all essential business capabilities. They each have their own functions, but may be needed together in some events.
Starting with business impact assessments, craft the frameworks and processes to keep operations running under a range of circumstances.
Conduct table-top and simulation exercises to test your plans and build readiness in your teams.
Review and update plans and exercises to reflect current operations and factors.
Implement BCP/DR plans with supporting coordination, communication, and collaboration using secure cloud based tools.